Southwest Recovery Services, Inc. is a nationally recognized full-service accounts receivable management company headquartered in Dallas, Texas and serving the San Antonio area. With over 25 years of debt recovery and account servicing experience at all stages, we have provided superior results, transparent pricing and exemplary customer service for the past 12 years. At Southwest Recovery Services, our goal is simple. We partner with companies from all industries recovering lost revenue as quickly as possible at the lowest costs while preserving our clients’ public image in the marketplace.
Success with Southwest Recovery Services begins prior to the placement of your accounts. Southwest Recovery Services prides itself on understanding your company’s needs, then uses that knowledge to train our staff. We realize that a well trained Account Agent provides consistency and stability to our company. This means higher recoveries on the accounts placed with Southwest Recovery Services. Our commitment to our employees is evident in the ongoing training and unparalleled benefits we offer.
Required training and testing for Account Agents include the following:
American Collectors Association Rules & Regulations
Fair Debt Collection Practices Act (FDCPA) Certification Class at the N.C.A.A. (required annually)
Skip Tracing Techniques
Oral And Written Communication Skills
Customer Service Quality Standards
Overcoming Objections and Effective Negotiation Techniques
Fair Credit Reporting Act (FCRA)
Health Insurance Portability and Accountability Act (HIPPA)
Legal Collections Processes and Procedures
Give Southwest Recovery Services the opportunity to recover the money that you have lost!